Cancellation & Refunds Policy
 
Appointments

• Minimum 24 hours’ notice required to cancel or reschedule

• Less than 24 hours = deposit lost / full charge may apply

• No-shows are non-refundable
   

Treatments

• No refunds for completed treatments

• Results are not guaranteed, so dissatisfaction does not qualify for a refund
   

Products

• Refunds or replacements only if:

• Item is faulty or damaged

• Must be returned within 14 days, unused where possible